Technical Support

At Diverse Solutions, we provide specialized technical support services for engineering and simulation software to ensure your teams stay productive, confident, and capable of solving complex challenges. Our support packages are designed for organizations that rely on advanced modeling, analysis, and engineering workflows and need reliable, expert-driven assistance. 

Comprehensive Technical Assistance 

We provide hands-on support that goes beyond basic IT troubleshooting.  Our team understands engineering physics, modeling workflows, and the unique challenges faced by simulation professionals. 

Our support services include: 

• Installation assistance and environment setup 
• Licensing support and configuration guidance 
• Troubleshooting solver errors and stability issues 
• Model debugging and workflow evaluation 
• Software updates, version migration, and optimization 
• System performance reviews for simulation workloads 
• Best-practice guidance for modeling accuracy and reliability 

From daily questions to complex technical issues, we help your team stay on track. 

Modeling & Simulation Support 

Engineering simulation requires more than software knowledge, it demands real-world engineering insight. We deliver both. 

We help users with: 

• Meshing issues and geometry preparation 
• Boundary condition setup and physics selection 
• Convergence problems and solver configuration 
• Multiphysics coupling and advanced analysis steps 
• Result interpretation and design feedback 
• Model validation and correlation approaches 

Whether you need quick troubleshooting or deep technical reviews, we provide actionable guidance. 

Workflow & Integration Support 

We ensure your engineering software works seamlessly within your broader development environment. 

Support includes: 

• CAD and PLM connector troubleshooting 
• Workflow integration between engineering tools 
• Automation and scripting support 
• Template and library maintenance 
• Process refinement for repeatability and speed 

Our support not only solves problems—it keeps your workflows efficient and scalable. 

Flexible Support Plans 

Every organization has different support needs—so we offer flexible options. 

Support plans include: 

• Hourly, monthly, or annual support packages 
• On-call engineering assistance 
• Dedicated technical support engineers 
• Priority response options 
• On-site or virtual support availability 

No matter your team size or project complexity, we provide support tailored to your requirements.